Bliss Psychiatry: Mental Health Solutions in Louisville


Let’s make sure we’re a good fit. Please click on the link below (or the button at the top of my website) to Request a Discovery Call. 

→  Request a Discovery Call

If you are or believe you are experiencing a medical emergency or psychiatric emergency, including suicidal or homicidal thinking, side effects to medication, or any other urgent or time-sensitive matter, do not use this service. Instead, call 911 or go to your closest emergency room. For suicide support you can also call the Suicide and Crisis Lifeline by dialing 988 on your phone.

A 15-Minute Discovery call is a free introductory call during which we determine if we will be a therapeutic match. I invite you to please bring questions that will help to clarify whether my approach to mental health aligns with your goals. (Please click on ‘How Do We Get Started?’ above for contact information.) 

After completing the online request, having our 15-Minute Discovery Call, at deciding to move forward with treatment, your initial visit is 75 – 90 minutes. This is considered a psychiatric assessment of your previous health history (physical and mental), as well as what currently concerns bring you in for care. 

This visit is further time for us to explore whether we are a good therapeutic match, so you’ll be asking questions of me as well. This is your healthcare – it’s important you feel free to ask questions that help you gauge whether my treatment approach aligns with your needs and goals.

Before our initial visit, you will be prompted via text and email to fill out the New Patient Questionnaire in my EHR, Osmind. Additional HIPAA, consent, and payment agreement forms are sent securely to your email for digital signature via DropBox. Failure to fill out the New Patient Questionnaire at least 24 hours before your visit will lead to your appointment being re-scheduled. 

I use an electronic health record (EHR) called Osmind. This helps to keep documentation organized and facilitates timely communication and e-prescribing of medications. 

When I invite you for your Discovery Call, you’ll be prompted via email to create an account in Osmind’s patient portal. You will also be able to download their app for your smartphone. 

Your Osmind portal is where you will find scheduling options, superbills, appointment reminders, a list of your medications, and goals we have set together. 

There is also a HIPAA-compliant chat/messaging feature in Osmind. (This is more secure than email.) I am the only person with access to your messages. You’re always free to call and leave a voicemail if you prefer not to use the messaging feature in Osmind.

You will need to keep a debit or credit card on file in Osmind (this can also be an FSA or HSA card). All payments are processed through Stripe – I will not have access to your payment information after you enter it. 

To get started, download the mobile app. On an iPhone, click this link to download the app (alternatively, search “Osmind” in the app store). For Android users, click this link (or search “Osmind” in the Google Play Store). After you download the app, you can log in using the temporary credentials included in your invitation email. You can also click “Forgot Password” to reset your password.

I request 48 hours’ (two full business days) notice for cancellations. (For example, Monday appointments must be cancelled by the previous Thursday.) Cancellations made prior to this window are rescheduled with no penalty. The full charge for a visit will be applied to the card on file for no-shows or cancellations made within 48 hours of the start of the session.

Occasionally, follow-up appointments can be changed to telehealth to avoid cancellation. However, advanced notice is required. Please contact me within your Osmind portal if you need to switch to a telehealth appointment.

The most efficient means of communication is through your Osmind portal and/or app, which you will set up during your new patient intake process. 

The Osmind Portal and app are HIPAA-compliant platforms that allow us to communicate securely about your care. Please send all emails and text messages through the secure message patient portal, as other forms of email are not secure.

Simple questions (clarification on medication dosing, for example) will be addressed within your portal. If you question or concern warrants a visit, I will give you the option of coming in or conducting a visit by phone or video. 

I am an Out-Of-Network provider with all insurance companies. You are still able to use FSA, HSA, or HRA funds for your care with me. 

I will gladly provide you with a “superbill” for my services, which you may submit to your insurance company for reimbursement. (A superbill is a medical invoice that meets insurance company standards, meaning it includes treatment and diagnoses codes, as well as my professional identifiers.)

I recommend contacting your insurance provider (using the phone number on the back of your card) to find specifically what they require of you for your superbill.  

Links provided for telemedicine will work on your desktop, smartphone, or tablet. I primarily use Zoom, as it is HIPAA compliant and is integrated with my EHR, Osmind. Prior to your initial new patient visit, you will be provided with the Telemedicine Policy and given the opportunity to sign it. The document will also be provided to you at that time and available in the future at your request. 

During telemedicine visits, the following is required:

  • You must not be driving.
  • You must have a safe, secure, quiet, and private environment. 
  • You must have sufficient lighting so I can see your face.
  • You must be sober and clothed.

Our discussions, patient portal communications, and your care are private and confidential. To increase privacy, please communicate with me through your Osmind portal/ the Osmind app.

Prior to your new patient intake, you’ll be provided with the privacy policy and be given the opportunity to sign it. The document will be provided to you at that time, and will also be available to you upon request. 

You may use a release of information (ROI) form if you’d like your records sent or shared with other providers or entities. 

I am an obligated reporter and must disclose personal information in the following cases: 

  • you present with a serious danger to yourself or others
  • cases of abuse or neglect
  • if I am court-ordered on your behalf
  • an insurance company requests information for reimbursement.

Once we have established a therapeutic relationship and I have gotten to know you, I will assist with FMLA forms, short term disability forms, and long term disability forms for an additional fee (please see Pricing for further details). 

My professional and personal liability insurance do not allow me to write ESA (Emotional Support Animal) letters. 

I will not complete any paperwork for newly established clients, as I simply do not know enough about you, your needs, or your limitations until we have had a few visits.

I see clients age 16 years and up. 

What are all those letters after my name? It can look like alphabet soup, even to others in healthcare professions: MSN, APRN, FNP-BC, PMHNP-BC

I am a Masters-prepared (MSN) board-certified psychiatric mental health nurse practitioner (PMHNP-BC). I am also board-certified as a family nurse practitioner (FNP-BC). APRN = Advanced Practice Registered Nurse – in Kentucky, it is the agreed-upon professional designation of nurse practitioners and other nurses with advanced clinical training.

I’m currently licensed in the state of Kentucky. I have previously held licenses and practiced in Georgia, Ohio, and Texas.

I am licensed in Kentucky. My physical office is located in St. Matthews, in Louisville, KY. 

I do offer telehealth visits for your convenience, but I also value the opportunity to welcome you into my office and to hold a therapeutic space for you. With limited exception, I require that our first visit (after our Discovery Call) be held in-person, rather than via telehealth. 

While we’re right across the river from Indiana, I believe the bureaucracy of the licensing procedure and the associated oversight requirements in the state of Indiana place an undue burden on nurse practitioners. As such, I require that my clients who are Indiana residents either be seen in-person or that they verify they are physically located in the state of Kentucky for their telehealth visit. If a client who is a Kentucky resident is “temporarily out-of-state,” I am legally allowed to see them via telehealth while they are out of state. (The above is reflective of Kentucky state law KRS 211.336 and HB 188.)

Bliss Psychiatry: Mental Health Solutions in Louisville
Bliss Psychiatry: Mental Health Solutions in Louisville
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